B2B Business Service Agent – French

As a Business Service Agent, you will support the Account Management team and help ensure a smooth and efficient after-sales process. You will communicate directly with our b2b merchants, understand their needs and provide solutions. You will predominantly focus on payment-related matters.

• Support the Account Management team with various administrative and operational tasks, focussed on debt collection. 
• Handle a mix of inbound and outbound calls with customers and merchants – no sales or acquisition involved.
• Identify customers' needs, clarify information, investigate issues and provide appropriate solutions.
• Contact merchants to remind them about payment terms and follow up when needed.
• Keep customers informed and ensure their requests are handled in a timely manner.
• Create and update instructions and guidelines for different processes.
• Work closely with internal teams in an international environment, to ensure a smooth after-sales experience.

• At least 2 years of relevant experience in customer service, administration, back office or a similar role.
• You are comfortable speaking with customers over the phone and enjoy helping them find solutions.
• Fluent in French and English, both written and spoken.
• Good knowledge of MS Office, especially Excel.
• You work accurately, efficiently and can manage multiple tasks at the same time.
• You are able to work independently and structure your workload effectively.
• You have a process-oriented and solution-focused approach.
• Strong communication and problem-solving skills.